FAQ
Welcome to the Tassdot Frequently Asked Questions section — your go-to guide for quick answers about orders, shipping, returns, and more.
If you can’t find what you’re looking for, feel free to contact our support team at support@tassdot.com. We’re always happy to help.
Orders & Payments
1. How can I place an order?
Simply browse our collections, select your size, and click “Add to Cart.” When you’re ready, go to checkout and follow the secure payment steps to complete your order.
2. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options displayed at checkout.
3. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 48 to 72 hours of purchase. Once shipped, we can’t modify or cancel the order.
Shipping & Delivery
4. Where do you ship from?
Our items are shipped from trusted fulfillment centers to ensure high-quality handling and timely delivery.
5. How long does delivery take?
Shipping times vary by location:
- United States, Canada, United Kingdom: 2 to 4 business days (express shipping)
6. How can I track my order?
You can track your order at any time using our Track Your Order page. Simply enter your tracking number to view the latest updates.
7. Do you offer international shipping?
Yes, we ship worldwide. International delivery times may vary depending on customs and destination.
Returns & Refunds
8. What is your return policy?
We accept returns for eligible products within 30 days of delivery. Items must be unused, unworn, and in their original packaging with tags attached.
9. How do I start a return or exchange?
To request a return, please contact us at support@tassdot.com with your order number and reason for return. Our team will provide detailed instructions.
10. How long does it take to receive my refund?
Refunds will be issued within 2 business days after we receive your returned item.
Sizing & Products
11. How do I find my correct size?
Each product page includes a size chart. Please review it carefully before purchasing. If you’re between two sizes, we recommend choosing the larger one.
12. Are the colors of items exactly as shown in photos?
We strive to display accurate colors. However, slight variations may occur due to lighting and monitor settings.